What to Do When Your Clients Want You

Building a valuable company. Do your customers ever ask that you personally get involved in their account? If so, one of the best things you can do to improve the value of your business (and your life)  is to get your employees to treat your customers as well as you do. That’s easy to say but hard to do, which is why the story of Ian Fraser is so instructive.

A former pro golfer, Fraser got his start in business by helping elite golfers find the perfect clubs as a master fitter at TaylorMade Europe.

When Fraser launched his own club-fitting business, he quickly realized the necessity of teaching his club-fitting expertise to his employees if he aimed to elevate his company beyond a lifestyle business.

Fraser used the following approach to clone himself:

1. Master Your Craft on Someone Else’s Dime
2. Think Like Nobu
3. Hire for EQ, Not IQ

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Franne McNeal, MBA Significant Business Results, LLC Significant GPS Small Business Growth Services